shop policies

All Karina Banks London jewellery is hand crafted with love and care in Karina’s North London studio just for you.

The information below details our production, shipping and returns policies. By making a purchase at the Karina Banks London online shop you are agreeing to comply with these terms. Please ensure you have read and understood our terms before making a purchase.


production + dispatch

Each Karina Banks London piece is made to order so please allow up to 21 days for your order to be crafted and dispatched.

If you need a piece prior to this then please get in touch here and we’ll do our best to honour your request.

If multiple items are ordered then pieces can be sent in batches once ready.

Items will be dispatched once payment has been cleared.


shipping

All orders are shipped via a trackable Royal Mail service so they arrival quickly and safely to you. Once dispatched you will receive a confirmation email with your tracking number and all orders will require a signature on delivery.

All our jewellery is posted with insurance that will cover the full value of the piece. See below for the services that we use worldwide.

UK Orders ~ £8.00 + £1.00 for each additional item

Royal Mail Special Delivery ~ all UK orders will be sent via this trackable service and once dispatched should arrive before 1pm the following day. All orders will require a signature on delivery.

EU Orders ~ £13.00 + £1.00 for each additional item

Royal Mail International Tracked + Signed ~ all orders within Europe will be sent via this service and aims to deliver within 3-5 working days. All orders are trackable and will require a signature on delivery.

Orders outside of Europe ~ £13.00 + £1.00 for each additional item

Royal Mail International Tracked + Signed ~ orders to the rest of the world will be sent via this service and aims to deliver within 5-7 working days. All orders are trackable and will require a signature on delivery.

(Please note ~ Karina Banks London cannot be held responsible for any lost packages. However, if an item it lost after dispatch we can provide the tracking number and we’ll do our best to help you retrieve it. If you would like to discuss a lost order please get in touch here.)


payment

Our online shop receives payment via Visa, Visa Debit, Mastercard, American Express and Discover.

If you would like to arrange an alternative method of payment then please get in touch here

(Please note ~ payment of any shipping duties or taxes incurred prior to ordering are the responsibility of the buyer to settle.)


returns + exchanges

If for any reason you’re not happy with your Karina Banks London piece then please do get in touch here

Each piece is hand crafted just for you so we can only offer refunds on items that prove to be faulty. In some instances we will be able to offer an exchange for another piece, however, this excludes earrings for hygiene reasons. If you would like to discuss exchanging an item please get in touch within 14 days of your purchase here. We will require the sender to pay postage for the return and ship back to us within 30 days of purchase.


packaging

Each piece ordered is packaged securely to ensure it arrives safely and in tact. Each piece comes with it’s own box in a padded envelope.

For information regarding caring for you item please refer to our jewellery care page.


agreement

The terms and conditions above, as well as the information provided on the ‘t+cs’ page make up the entire agreement between us, Karina Banks London and you, the customer.

Please ensure you have read and understood everything on these pages before placing an order. If you have any questions regarding the agreement then please do not hesitate to get in touch here.